Can I change my delivery address once my order has been placed?
We are not always able to accommodate changes once an order has been placed as processing begins immediately. Please contact us ASAP at email@example.com so we may try our best to get this sorted for you!
My order already shipped but I need to change my mailing address
Can I change or cancel my order once it has been placed?
We know receiving your items ASAP is super important, so processing begins as soon as your order is placed. For this reason, unfortunately, we are not always able to accommodate any changes. If any corrections, changes, or cancellations need to be made, please contact our team ASAP at firstname.lastname@example.org with your order number and details of the changes/cancellation. We will try our best to get it sorted for you, however, this is not guaranteed.
My item has arrived damaged or faulty
We're so sorry to hear your item has arrived damaged or faulty.
Please email us at email@example.com within 7 days of delivery with your order number and an image of the damaged item. Our customer service team will get this resolved as quickly as possible for you!
I received the wrong item
Oh no, we're so sorry to hear about this! Please send over an image of the item(s) you have received, along with the packaging to firstname.lastname@example.org within 7 days of delivery. Our customer service team will get this sorted for you ASAP!
My item broke
We are extremely sorry to hear this has happened to your item. This shouldn't happen as long as your jewelry is cared for.
If your item has become damaged within 14 days of delivery, please contact us ASAP at email@example.com with your order number and an image of the damage. Our friendly customer service team will get back to you with a solution.
Where is my order being shipped from?
All orders are dispatched from our facility in Miami FL & our international warehouse.
When will my order ship?
All orders are shipped out within 24 hours of being placed
*Delays may occur around promotional sales events and the holidays.
How long is shipping?
Domestic delivery: 2-7 days
Priority delivery (USA only): 2-3 days
International: 4 - 10 days
*Delays may occur with shipping.
*We are not responsible for any duties, taxes or customs fees.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details.
My tracking hasn't updated?
We're so sorry to hear your tracking has not updated. Please allow about 24-72 hours for tracking to update once your package has shipped. If tracking is still unavailable after that time frame, please contact us at firstname.lastname@example.org for further assistance.
Do you ship internationally?
Yes, international shipping is available! We are currently working on adding more countries to our shipping list! Stay tuned.
Product & Stock
How do I care for my jewelry?
Our jewelry is made from stainless steel 18k gold plated and are generally waterproof and don't have to be removed but to best care for your jewelry Please avoid contact with moisture for all jewelry. Apply lotions, sprays and perfumes before putting on jewelry. Take off jewelry before exercise and bed. Keeping your jewelry as dry as possible will help prolong the nature of its color and shine. Store your jewelry when dry only. To clean jewelry, gently use a soft cloth to wipe off any residue. Please treat your jewelry with care.
When will you be restocking?
Unfortunately, we are not always able to provide an exact restock date. Feel free to send our team an email at email@example.com to see if an estimated restock date is available. To stay in the loop, you may subscribe to our “back in stock notification” found on the product page, and we’ll shoot you an email when the item returns! Be sure to follow us on Instagram as well to stay updated.
Returns & Exchanges
Any orders placed during a sale, with a discount code or with a marked down price are final sale.
If the above does not apply to your order, we gladly accept exchanges or returns for store credit within 14 days of delivery.
All exchanges or returns must receive approval or they will be refused.
Once your exchange or return is received, it will be thoroughly inspected by our team. If your exchange or return is received with visible wear, we will refuse the exchange or return.
Any return shipping fees must be paid by the customer. We do not provide refunds on shipping costs.
Vlessi reserves the right to refuse exchanges or returns at any time.